Mobile printers on long-distance travel with Rainbow Tours

The role of a mobile printer in a company in the travel industry may seem of little importance. However, the example of Rainbow Tours' cooperation with Antumo, a supplier and authorized servicer of Auto ID equipment, shows that the right choice of equipment is of great importance in the daily work of residents who take care of travelers during their trips abroad. Portable printers supplied by Antumo significantly streamline a number of activities and duties performed by travel agency employees.

The services of Rainbow, owned by Rainbow Tours, are used by more than 700,000 people annually. For enthusiasts of closer and farther travel, the company offers vacations and roundtrips in more than 100 destinations around the world. The pillars of the company's development are its diverse destination base, high quality services and professional team. The company's managers are well aware of the importance of residents' comfort, so they provide them with a number of tools that make it easier to perform their duties. They even keep in mind such details as equipment, including portable printers.

Mobile offices

Rainbow presidents take care of holiday participants and ensure the safety of the travel agency's clients. Their work also involves managing travel documentation and the logistics of handling tourists.

- Our employees are often the first source of information for travelers who turn with questions about, among other things, issues related to hotel facilities, tourist attractions or local transportation. Residents have a very broad knowledge of the region in which they are stationed and are prepared to present our clients with a wide range of offers for various types of services, including the provision of museum entrance tickets and vouchers for optional tours or the preparation of tourist maps. Many of these documents require efficient printing in high quality," describes Matthew Paczynski, a specialist for optional tours and the President's Panel at Rainbow.

Travel agency employees also print materials related to tour organizational matters: announcements or notices to the group, schedule changes, meeting reminders or insurance-related documents.

- Resident duties require flexible and efficient solutions, including technological ones. That's why we need equipment - including mobile printers - that facilitates workflow and speeds up customer service, says Matthew Paczynski. For more than two years, our equipment supplier has been Antumo. It's very important to us that the technology partner is a company that deals with comprehensive Auto ID technology and has extensive experience in this area.

Special task equipment

Rainbow residents are stationed all over the world. Often these are locations where the telecommunications infrastructure is not well developed or internet access is limited. Therefore, when choosing mobile printers, a built-in Bluetooth module that would provide a stable connection to smartphones was key. These are residents' primary work tools and they do most of their work using them, using company applications.

- Additionally, our employees spend a significant part of the day outside of hotels or resorts, and we wanted them to get equipment that is reliable and trouble-free. We also attached great importance to battery life, so that residents could be sure that the equipment would work for many hours without recharging. Our requirements were met by Bixolon brand equipment," noted Matthew Paczynski.

- The travel services industry is developing very dynamically, which means that its service must be equally flexible, fast and adapted to changing market conditions. Based on our experience of working with companies in various sectors, we recommend Rainbow managers to use this manufacturer's equipment, as it meets strict international standards and is suitable for intensive use in a variety of conditions," says Marcin Kostrzewa, head of the commercial department at Antumo.