Antumo
Offer
Services
Service

Services

Auto ID and mobile terminal service

Q: How do I report the device for service?

To report a device for service, use the RMA form available on our website. For the first submission it is necessary to create an account. After logging in, fill out the form, add the device's data and choose the form of shipment - you can use our courier or send the equipment by yourself. After the request, the customer will receive an email confirmation, and the status of the repair can be tracked by logging in to the website.

Q: What are the stages of servicing the device?

After reporting the device through the RMA form and sending it to us, we perform diagnostics and prepare a repair quote. The customer has the option to accept the cost through the online platform. Once accepted, we proceed with the repair, and upon completion, the equipment is sent back to the specified address. The customer receives information about changes in the status of the repair both by email and by logging into his account.

Q: What is the transportation of the device to the service?

Equipment can be sent for service via our courier (costs are covered according to the terms of the contract or warranty) or use your own courier. For customers with a service contract, the round-trip shipping costs are covered by us.

Q: Can I track the repair status of my device?

Yes, the status of the repair is visible after logging into our service account. The customer also receives email notifications of any change in repair status.

Q: Do you offer a guaranteed repair time?

For customers with service contracts, we offer a guaranteed repair turnaround time, which can be 24, 48 or 72 hours, depending on the terms of the contract. For customers without a contract, the repair lead time is determined individually and depends on the availability of parts.

Q: What is the issue of return address after repair?

When submitting a device for service, the address to which the equipment is to be sent back can be specified. If the customer has an account, the return address can be saved in the profile and is used for all returns. Typically, the equipment goes to one central point, such as the customer's IT department, from where it is further distributed.

Q: Who covers the shipping costs?

Shipping costs depend on the terms of the service contract or warranty. Customers with a contract do not pay shipping costs - they use our courier and the equipment is returned at our expense. Customers without a contract pay one-way or round-trip shipping costs.

Antumo Service provides comprehensive support for customers who need their devices repaired. The customer, when reporting a device for service, has the opportunity to use our online reporting platform, which enables efficient handling of each case.

The customer can send the equipment via a courier cooperating with Antumo or using their own courier company. After notification, the customer receives a confirmation of receipt of the device and a quote for the cost of repair.

If the quote is accepted, we proceed with the repair, and upon completion we send back the repaired equipment. If the customer does not agree to the repair, he only bears the cost of diagnostics, and the device is returned.

The customer will be reimbursed.

Lukasz Lavniczak
head of the service center

Service

The scope of equipment covered by the service includes:

Mobile terminals
Mobile and desktop printers
Industrial tablets
Other devices, subject to parts availability

The company handles both contract customers and one-time service requests. In the case of service contracts, Antumo guarantees a specific turnaround time for repairs (e.g., 3, 5 or 9 business days), which provides additional benefits, such as the availability of replacement devices in the event of prolonged repairs - as stipulated in the contract.

The company's priority is to ensure that repairs are carried out in a timely manner.

Our priority is long-term cooperation with business customers. The service also includes the management of a stock of spare parts dedicated to contract customers, which ensures faster repairs and minimizes downtime. Thanks to our close cooperation with manufacturers, we have access to the latest technology and knowledge, which allows us to respond quickly to customers' needs and provide the highest quality service.

Service

Benefits for customers using our service:

Complete service - Antumo offers repairs and diagnostics for a wide range of equipment, including terminals, printers and tablets, including those outside of its own portfolio (subject to parts availability).

Flexible cooperation - Possibility of one-time service requests or permanent contracts providing faster turnaround and additional benefits.

Fast turnaround - Service contracts offer repair turnaround in as little as 3 business days, minimizing downtime.

Replacement equipment - Customers with contracts can receive replacement equipment in case of prolonged repairs.

Remote service and submissions - Online submissions using the RMA form make it easy to track the status of repairs.

Courier service - Convenient transportation solutions and minimized costs for customers on contract.

Dedicated parts warehouse - Guarantee fast availability of spare parts for contract customers.

Specialized knowledge - Close cooperation with manufacturers and advanced technical knowledge translate into high quality repairs.

IIndividual approach - Each request is treated individually, with a fixed maintenance schedule for service contracts.

Minimizing downtime - With quick access to parts and efficient service, customers' equipment is always ready to work.

Support for complex projects - Integration with other services allows software issues to be resolved quickly.

Service

Application

Railway Industry

Antumo provides comprehensive service support for conductor kits, consisting of mobile terminals for ticket sales and control and mobile printers for ticket printing. The service includes repairs to each component of the kit, whether it is a terminal failure, a printer failure or communication problems between the devices. Customers can send individual devices or entire sets to us for diagnosis and repair. We also perform regular equipment maintenance as part of established schedules - ensuring that equipment is fully operational and aesthetically pleasing.

Logistics

For the retail and warehousing industries, we service mobile terminals, label printers and equipment for order collection, waybill printing and parcel labels. In these sectors, devices often change hands and are used intensively, which can lead to more complex damage. Our service ensures rapid diagnosis and repair, minimizing downtime. With a dedicated parts warehouse for contract customers, faster repair and replacement of components is possible.

Additionally, for customers with equipment in intensive use in warehouses and distribution centers, Antumo also offers the possibility to carry out repairs under service contracts. Customers taking advantage of long-term cooperation can count on specific repair lead times and the availability of spare parts, which speeds up the service process and minimizes operational downtime.

Customers with long-term cooperation can count on specific repair lead times and the availability of spare parts, which speeds up the service process and minimizes operational downtime.

How do I report the device for service?

What are the stages of servicing the device?

What is the transportation of the device to the service?

Can I track the repair status of my device?

Do you offer a guaranteed repair time?

What is the issue of return address after repair?

Who covers the shipping costs?

Blog

Completion of equipment and services

The equipment completion service offered by Antumo provides comprehensive preparation of equipment for use in accordance with
accordance with the customer's requirements and processes.

Analysis and consulting

Professional analysis of processes
in companies to optimize and adjust technological solutions.

R&D

Creating dedicated technology solutions,
from concept to final product, including the design
and implementation of innovative devices. Examples of our implementations include ticket machine, payment machine and POS systems.

Software

Antumo MDM System

Mobile device management software for securing hardware and overseeing its use in the company.

Mobile ticketing and control systems

The application is used for passenger service on trains and buses. As part of the service, the application allows: ticket sales and control, notifications to the passenger, calls for payment and reporting of sales results.

OSDM system with 2D code center

A solution compliant with the international OSDM standard that enables integrated sales and management of rail tickets in both online and point-of-sale channels.

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